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Have questions about trading? Our multilingual support team is available to assist you 24/7.

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Customer Support

Our multilingual support team is ready to assist you with any questions or concerns.

24/7 Support Available

Address

41-43 VICTORIA STREET,
DOUGLAS, ISLE OF MAN,

Global Presence

With teams around the world, we provide support in multiple languages and time zones

North America

New York, San Francisco, Toronto


New York


Trading Hours: 6:30 AM - 1:00 PM PST

Toronto


Trading Hours: 9:30 AM - 4:00 PM EST

Europe

London, Frankfurt, Zurich

London

1 CANADA SQUARE
CANARY WHARF, LONDON, E14 5AB

Trading Hours: 8:00 AM - 4:30 PM GMT

Frankfurt


Trading Hours: 9:00 AM - 5:30 PM CET

Zurich


Trading Hours: 9:00 AM - 5:30 PM CET

Asia Pacific

Singapore, Hong Kong, Tokyo

Singapore


Trading Hours: 9:00 AM - 5:00 PM SGT

Hong Kong

Trading Hours: 9:30 AM - 4:00 PM HKT

Tokyo

Trading Hours: 9:00 AM - 3:00 PM JST

Frequently Asked Questions

Find answers to common questions about our services and support

You can contact our customer support team through email, phone, or by filling out the contact form on this page. Our team is available 24/7 to assist you with any questions or concerns.
Our support team typically responds to inquiries within 1-2 hours. For urgent matters, we recommend calling our support line for immediate assistance.
We provide multilingual support including English, Spanish, Chinese, Japanese, Russian, German, French, Arabic, and Portuguese. This ensures clear communication with our global client base.